Refund And Return Policy 

At YANNARIFF, we strive to elevate our customers’ online shopping experience by providing the best possible customer service.

Upon receiving the order, we encourage our customers to immediately inspect the delivered goods, making sure they are of acceptable quality and match the product description stated in the website. If you are not satisfied with the product – due to any one of these reasons below, a return procedure can be initiated within 14 days or such shorter period indicated below from the date of receipt of the product. To return or exchange an item, you must have a proof of purchase (i.e an invoice issued by YANNARIFF, “Invoice”) and return the item (together with a copy of the invoice) to us at within 14 days from the date of receipt of the item. It must also be in the original packaging.

Hence, we recommend reading through this Return Policy to get acquainted with YannAriff’s policy on product return.

A return can be initiated for any of the following reasons:

1. Incomplete product (Missing parts)

You have received fewer products than the actual quantity that you have ordered or there are missing parts that affect the assembly of the product.

What to do?
Reach out to us at with a proof of purchase (Invoice) and a few photos that show the goods that you have received together with its original packaging. Our customer service team will assist you.

2. Damaged goods – due to courier mishandling

All our products go through quality control and we ship them out in good condition. A parcel that was mishandled by courier will be dented, torn or damaged. This could result in the actual goods being damaged as well.

What to do?
Reach out to us within 24 hours of receipt at with a proof of purchase (Invoice) and a few photos that indicate the damaged parcel and/or goods. Our customer service team will assist you.

3. Change of mind (Unhappy with purchase)

The item has no defects. You’re changing your mind due to wrong selection (colour, size, specification etc.) or perhaps the product does not meet your expectations.

What to do?
Reach out to us at with a proof of purchase (Invoice) and a few photos to indicate that the goods are in a new and unused condition, with its packaging still intact, and inform us on why you’d like to return the item. Our customer service team will assist you.

Note:*For a ‘change of mind’ return request, we are only able to refund the product amount. Shipping charges will not be reimbursed.

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to return it to us for an exchange or a refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (kindly refer to the change of mind scenario above)

To initiate a return, refund or exchange process, you can contact us at If your return is accepted, we’ll arrange for our courier service provider to collect the parcel from you or pass you the instructions on how and where to send your package. Items sent back to us without first requesting for a return from us will not be accepted and entertained.

We will notify you once we’ve received and inspected your returned parcel, and update you on the refund or exchange process. If the refund is approved, you’ll be automatically refunded on your original payment method an amount equivalent to the refund amount approved by us. Please remember it can take some time for your bank or credit card company to process and post the refund too, and all refunds will be subject to such terms and conditions as may be imposed by the relevant payment gateway service providers on YANNARIFF and/or you.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 13, JALAN SIERRA 10/2 BANDAR 16 SIERRA , 47120 PUCHONG SELANGOR 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 13 JALAN SIERRA 10/2, BANDAR 16 SIERRA , 47120 PUCHONG ,SELANGOR.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.